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General FAQs
- Can I speak to someone by phone to book in as a new member?
- Can I request a therapy letter for work, university, or insurance?
- Can I request a specific type of therapy?
- š”ļø Keeping Yourself Safe
- Partner service: Psychiatry UK ā Adult Autism Assessment
- Partner service: Psychiatry UK ā Adult ADHD Assessment
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Priory Patients FAQs
- What is HelloSelf, and how does it relate to The Priory Group?
- Iām a Priory patient with a question about my treatment or care plan - who should I contact?
- Iām a Priory patient having a technical issue with HelloSelf - who can help?
- Iām a Priory patient - who do I contact about the cost of my sessions or billing queries?
- What happens if I miss a Priory session on the HelloSelf platform?
- How do I cancel or rearrange my Priory appointment?
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Financial FAQs
- How does it work with my insurer?
- My bank details have changed and I need to change my direct debit.
- Why am I being charged if I did not have an appointment on that day?
- I do not want to set up a direct debit as I will be doing sessions once in a while.
- I received an invoice but I have a direct debit set up.
- Iām insured. Why am I receiving an email to authorise payments / set up direct debit?
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Technical FAQs
- How can I record my session?
- How do I turn on live captioning?
- I canāt use my camera or microphone during my video session. What should I do?
- Whatās new with the upgraded video platform?
- How do I fix login or password issues with my HelloSelf account?
- Can I update my personal details on my account?
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Teen therapy FAQs
- Can I get a written summary/report of assessment and treatment?
- Do I need to attend therapy with my child?
- Do we get a choice in which therapist we see?
- Do we need to provide evidence that we are the legal guardian?
- Do you need both legal guardianās consent?
- How can I refer my child for treatment?
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General Partner FAQs
- Who partners with HelloSelf?
- How do I submit a secure referral?
- How do I receive referrals from HelloSelf?
- I am a psychiatrist and would like to join your Partner Directory, how do I do this?
- What types of progress updates will I receive from HelloSelf?
- How do I share update letters with the treating therapist?
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