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Technical FAQs
- What is the recommended browser for using the HelloSelf platform?
- My therapist can't hear or see me - what should I do?
- I can't see or hear my therapist - what should I do?
- The quality of my connection wasn’t great during my last session - how can I improve it next time?
- How can I access my session recordings?
- Where can I give consent to share update letters with my care team?
- See all 7 articles
Financial FAQs
- What is the cost of a session with HelloSelf?
- Can I use private medical insurance to cover my sessions?
- How can I pay for someone else's sessions?
- I do not want to set up a direct debit, are there other options?
- How do I request more sessions to be authorised by my insurer?
- Why am I being invoiced when my insurer is covering my sessions?
- See all 9 articles
General Partner FAQs
- What kinds of treatment does HelloSelf offer?
- Who partners with HelloSelf?
- How do I submit a secure referral?
- How do I receive referrals from HelloSelf?
- I am a psychiatrist and would like to join your Partner Directory, how do I do this?
- What types of progress updates will I receive from HelloSelf?
- See all 8 articles