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General FAQs
- How do I navigate the HelloSelf platform to find resources?
- Will I lose access to the app after therapy?
- What do you do with my data?
- What is the HelloSelf app and why should I download it?
- How can I contact HelloSelf support if my question isn’t listed here?
- Is HelloSelf a crisis service?
- See all 17 articles
Technical FAQs
- What’s new with the upgraded video platform?
- How do I fix login or access issues with my HelloSelf account?
- Can I update my personal details on my account?
- My session status shows as completed, but I faced issues. What should I do?
- What can I do if I experience frequent technical glitches during sessions?
- What should I do if my call didn’t connect properly?
- See all 13 articles
Financial FAQs
- Private Medical Insurance: Getting your treatment authorised
- How do I complete sessions for billing?
- What should I do if there’s an error on my invoice?
- Can I pay for sessions out-of-pocket if my insurance doesn’t cover them?
- What happens if my insurance policy has expired?
- How do I update my insurance information?
- See all 20 articles
General Partner FAQs
- What kinds of treatment does HelloSelf offer?
- Who partners with HelloSelf?
- How do I submit a secure referral?
- How do I receive referrals from HelloSelf?
- I am a psychiatrist and would like to join your Partner Directory, how do I do this?
- What types of progress updates will I receive from HelloSelf?
- See all 8 articles