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Technical FAQs
- How can I record my session?
- How do I turn on live captioning?
- I can’t use my camera or microphone during my video session. What should I do?
- What’s new with the upgraded video platform?
- How do I fix login or password issues with my HelloSelf account?
- Can I update my personal details on my account?
- See all 16 articles
Financial FAQs
- Why are session costs showing up if I’m insured with AXA?
- How does it work with my insurer?
- My bank details have changed and I need to change my direct debit.
- Why am I being charged if I did not have an appointment on that day?
- I do not want to set up a direct debit as I will be doing sessions once in a while.
- I received an invoice but I have a direct debit set up.
- See all 28 articles
General Partner FAQs
- Who partners with HelloSelf?
- How do I submit a secure referral?
- How do I receive referrals from HelloSelf?
- I am a psychiatrist and would like to join your Partner Directory, how do I do this?
- What types of progress updates will I receive from HelloSelf?
- How do I share update letters with the treating therapist?
- See all 7 articles