For the security of our members and to avoid delays in communication, we recommend that our partners set up a HelloSelf Partner Account to communicate with our therapists securely. Read more about our Partner Account here.
Through our Partner Account, the most secure way to communicate with the therapist is via the secure messaging functionality. To message a therapist you search for the therapist in the Network tab or you directly search their name in the Messaging tab at the top of your dashboard. You can send secure messages and/or attachments through the messaging function.
If you do not have a Partner Account and want to share client information with a therapist, you can use a secure emailing system and email us on hello@helloself.com. We will then upload your letter/report to our secure platform for our therapist to review. As always, if you have any questions or need to contact a therapist urgently, please don't hesitate to get in touch with us on hello@helloself.com.
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