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HelloSelf
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Technical FAQs
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Technical FAQs
How can I record my session?
How do I turn on live captioning?
I can’t use my camera or microphone during my video session. What should I do?
What’s new with the upgraded video platform?
How do I fix login or password issues with my HelloSelf account?
Can I update my personal details on my account?
My session status shows as completed, but I faced issues. What should I do?
What can I do if I experience frequent technical glitches during sessions?
What should I do if my call didn’t connect properly?
What is the recommended browser for using the HelloSelf platform?
My therapist can't hear or see me - what should I do?
I can't see or hear my therapist - what should I do?
The quality of my connection wasn’t great during my last session - how can I improve it next time?
How can I access my session recordings?
Where can I give consent to share update letters with my care team?
Where can I see copies of reports written during my treatment?