What’s new with the upgraded video platform?

Your sessions will feel just as familiar, but with a more streamlined, stress-free way to join.

  1. A new waiting room – Instead of being called, you’ll now join your session when it’s time. Just enter the waiting room, select start call, and your therapist will join when they’re ready.
  2. More reliable – Improved stability and audio quality for a smoother, more seamless experience.
  3. Better connectivity across devices – Whether you're on desktop or mobile, your session will now be more consistent and easy to access.
  4. Summarise functionality - turn on auto-generated summaries with just a click of a button so you can revisit your key learnings between sessions and long after therapy ends.

Do I need to do anything to start using it?

If you are using the HelloSelf app for your sessions, we recommend you update it in good time for your next session. If you are using your computer, this will automatically update for you.

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