If you referred your client through your partner account, they will appear as soon as they have been referred. If you were added to the client’s account after the point of referral (i.e. your client self-referred but has asked for you to be kept up to date with their progress), they will only appear after they have consented to share updates with you.
At any time during treatment, your client will need to consent to us sharing information with you for their reports to be available through the partner account. If they have not yet done so, please ask them to provide this consent in the settings area on their HelloSelf Member Profile.
If you are still not seeing your client on your partner account dashboard, or if you have made a referral via the website and not through your partner account, please reach out to hello@helloself.com and we can help resolve any issue that might be arising.
Updated