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Financial FAQs
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Financial FAQs
Why are session costs showing up if I’m insured with AXA?
How does it work with my insurer?
My bank details have changed and I need to change my direct debit.
Why am I being charged if I did not have an appointment on that day?
I do not want to set up a direct debit as I will be doing sessions once in a while.
I received an invoice but I have a direct debit set up.
I’m insured. Why am I receiving an email to authorise payments / set up direct debit?
I do not have a session today, but I’ve been charged via direct debit.
Invoice Example
Private Medical Insurance: Getting your treatment authorised
How do I complete sessions for billing?
What should I do if there’s an error on my invoice?
Can I pay for sessions out-of-pocket if my insurance doesn’t cover them?
What happens if my insurance policy has expired?
How do I update my insurance information?
I haven’t received my self-funding invoice. What should I do?
Can I pay for my excess over the phone?
I haven’t received my excess invoice. What should I do?
Why am I being invoiced when my insurer is covering my sessions?
What are excess charges for private insurance members?
What is the cost of a session with HelloSelf?
Can I use private medical insurance to cover my sessions?
How can I pay for someone else's sessions?
I do not want to set up a direct debit, are there other options?
How do I request more sessions to be authorised by my insurer?
How do I pay my excess payment?
Can I pay my excess over the phone?
Why did I receive an unexpected invoice?