Skip to main content
Toggle navigation menu
Back to website
HelloSelf
For our members
Financial FAQs
Search
Financial FAQs
How does it work with my insurer?
My bank details have changed and I need to change my direct debit.
Why am I being charged if I did not have an appointment on that day?
I do not want to set up a direct debit as I will be doing sessions once in a while.
I received an invoice but I have a direct debit set up.
I’m insured. Why am I receiving an email to authorise payments / set up direct debit?
I do not have a session today, but I’ve been charged via direct debit.
Invoice Example
Private Medical Insurance: Getting your treatment authorised
How do I complete sessions for billing?
What should I do if there’s an error on my invoice?
Can I pay for sessions out-of-pocket if my insurance doesn’t cover them?
What happens if my insurance policy has expired?
How do I update my insurance information?
I haven’t received my self-funding invoice. What should I do?
Can I pay for my excess over the phone?
I haven’t received my excess invoice. What should I do?
Why am I being invoiced when my insurer is covering my sessions?
What are excess charges for private insurance members?
What is the cost of a session with HelloSelf?
Can I use private medical insurance to cover my sessions?
How can I pay for someone else's sessions?
I do not want to set up a direct debit, are there other options?
How do I request more sessions to be authorised by my insurer?
How do I pay my excess payment?
Can I pay my excess over the phone?
Why did I receive an unexpected invoice?