All invoices for sessions that you attend will be invoiced directly to your insurer. If they let us know that you have an excess to pay, we will collect this via direct debit. Additionally, we are not allowed to invoice insurers for sessions that aren’t attended, but are cancelled with short notice (less than 48 hours) or not attended. We’ll invoice you for those sessions. In both cases, you’ll receive an invoice that will include the details regarding why we’re taking payment.
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