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HelloSelf
For our members
General FAQs
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General FAQs
HelloSelf Post-Therapy Subscriptions and Companion
BUPA Neurodiversity Coaching
The HelloSelf Companion
I’ve already tried CBT, does HelloSelf offer anything else?
Can I see a therapist without going through my insurer?
What qualifications do HelloSelf therapists have?
Why do I need to add my insurer details when booking in?
What is your appointment availability like?
Do I get to choose my therapist, or are they assigned?
How long does the therapist matching process usually take?
Not ready to proceed right now. Can I revisit later?
How does HelloSelf match me with a therapist?
What’s the difference between a Clinical Psychologist and a CBT Therapist?
Can I get a mental health diagnosis through HelloSelf?
Can I have a complimentary introductory call with a therapist before starting?
How do I message my therapist?
Does HelloSelf provide services outside of the UK?
Do you have psychiatrists at HelloSelf?
How do I navigate the HelloSelf platform to find resources?
Will I lose access to the app after therapy?
What do you do with my data?
What is the HelloSelf app and why should I download it?
How can I contact HelloSelf support if my question isn’t listed here?
Is HelloSelf a crisis service?
Can I switch therapists if I don’t feel it’s a good fit?
I haven’t responded to my referral email. Will my request be closed?
How do I get matched with the right therapist?
I have sent in my referral. What are the next steps?
How does HelloSelf work?
What types of treatment does HelloSelf offer?
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