For our members

• BUPA Neurodiversity Coaching
• The HelloSelf Companion
• I’ve already tried CBT, does HelloSelf offer anything else?
• Can I see a therapist without going through my insurer?
• What qualifications do HelloSelf therapists have?
• Why do I need to add my insurer details when booking in?

See all 33 articles

• Therapy & Assessment Costs
• How can I turn on summaries?
• What are Outcome Measures and why should I use them?
• What is a Check-in?
• How do I access Summaries?
• What are Summaries?

See all 9 articles

• How do you recommend I prepare for my first session?
• How do I join my first session?
• What can I expect during my first session?
• What do I need to bring to my first appointment?
• Will what I say be confidential?

• How can I record my session?
• How do I turn on live captioning?
• I can’t use my camera or microphone during my video session. What should I do?
• What’s new with the upgraded video platform?
• How do I fix login or password issues with my HelloSelf account?
• Can I update my personal details on my account?

See all 16 articles

• Why are session costs showing up if I’m insured with AXA?
• How does it work with my insurer?
• My bank details have changed and I need to change my direct debit.
• Why am I being charged if I did not have an appointment on that day?
• I do not want to set up a direct debit as I will be doing sessions once in a while.
• I received an invoice but I have a direct debit set up.

See all 28 articles

• Do you need both legal guardian’s consent?

• Updated Cancellation and "Did Not Attend" Policy
• Price Adjustment for Self-Funding Members