For our members

• Can I speak to someone by phone to book in as a new member?
• Can I request a therapy letter for work, university, or insurance?
• Can I request a specific type of therapy?
• 🛡️ Keeping Yourself Safe
• Partner service: Psychiatry UK – Adult Autism Assessment
• Partner service: Psychiatry UK – Adult ADHD Assessment

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• How do you recommend I prepare for my first session?
• How do I join my first session?
• What can I expect during my first session?
• What do I need to bring to my first appointment?
• Will what I say be confidential?

• How does neurodiversity coaching work?
• Do I need a diagnosis to get coaching?
• Do I get to choose my coach?
• How long does it take to get matched with a coach?
• How long is each coaching session?
• What tools help me between sessions?

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• How does it work with my insurer?
• My bank details have changed and I need to change my direct debit.
• Why am I being charged if I did not have an appointment on that day?
• I do not want to set up a direct debit as I will be doing sessions once in a while.
• I received an invoice but I have a direct debit set up.
• I’m insured. Why am I receiving an email to authorise payments / set up direct debit?

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• How can I record my session?
• How do I turn on live captioning?
• I can’t use my camera or microphone during my video session. What should I do?
• What’s new with the upgraded video platform?
• How do I fix login or password issues with my HelloSelf account?
• Can I update my personal details on my account?

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• Therapy & Assessment Costs
• Can I request a specific type of therapy?
• How can I turn summaries on or off?
• What are Outcome Measures and why should I use them?
• What is a Check-in?
• How do I access Summaries?

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• Can I get a written summary/report of assessment and treatment?
• Do I need to attend therapy with my child?
• Do we get a choice in which therapist we see?
• Do we need to provide evidence that we are the legal guardian?
• Do you need both legal guardian’s consent?
• How can I refer my child for treatment?

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• Updated Cancellation and "Did Not Attend" Policy
• Price Adjustment for Self-Funding Members