If you haven't received your invoice for self-funded sessions within a reasonable timeframe, please take the following steps:
- Check your spam or junk folder: Sometimes, emails can be mistakenly filtered into these folders.
- Verify your email address: Ensure that the email address on your account is correct and up-to-date.
- Contact our billing team: If you've checked the above and still haven't received your invoice, please reach out to our billing team. We'll be happy to resend the invoice to you promptly. You can contact our billing team via email at hellofinance@helloself.com. Please include your full name and any relevant account details when contacting us.