Experiencing poor connection during a therapy session can be frustrating. To avoid this, we recommend a minimum download and upload speed of 350kb/s for a stable video connection (most broadband and 4G connections comfortably support this).
To improve your connection quality, try the following steps:
Switching Connections:
- If you are on WiFi using a mobile device, try switching to mobile data and vice versa.
For WiFi Users:
- Sit as close to your router as possible.
- Ensure other devices connected to your WiFi are not running data-intensive applications, such as streaming movies or video calls.
- Pause any file downloads or uploads.
- Minimize internet-hogging applications on your computer, such as program updates or large file uploads.
Browser Tips:
- Ensure your browser is up-to-date. Running the latest version will help create a more stable experience. Generally, browsers update automatically, but you can manually check and update Chrome here.
- Restart your browser if it has been running for a while. Avoid having many tabs open during your session.
- Try Incognito mode to prevent browser extensions from blocking your camera.
General Tips:
- Limit background tasks by closing applications like YouTube and Dropbox before your session.
- Try restarting your device.
If you are still having trouble with your connection, please contact us at techsupport@helloself.com.
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