To reschedule or cancel a session:
Log into your HelloSelf account and go to your messages tab: Click Here
Select the expert you would be meeting for the session and send them a message letting them know about the desired change.
Important note: We require at least 48 hours notice for cancellations or rescheduling.
If less than 48 hours’ notice is given, late cancellation fees may apply — £80 for sessions with a Cognitive Behavioural Therapist and £100 for sessions with a Clinical Psychologist.
Your insurance may not cover late cancellation fees, so it’s important to check your policy.
Therapists manage their own schedules, so we always recommend messaging your therapist directly via your HelloSelf profile to keep them informed.
We understand that unexpected things can come up. Whether to waive the fee is at your therapist’s discretion.
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